Q: What services do you offer?

A: We offer real estate photography, aerial photography, virtual tours of properties, video walkthroughs, and specialized shoots suited to various needs.

Q: How do I book a shoot with Eagle Lens Productions?

A: Book your session by contacting us directly or via our online booking system. For aerial shoots, please schedule at least 48 hours in advance to secure FAA clearance.

Q: What are your business hours?

A: Our business hours are from 8:00 am to 6:00 pm, Monday through Friday. We may be available on Saturdays upon request.

Q: What kind of services are included in the "All IN PLUS" bundle?

A: The "All IN PLUS" bundle includes 20 high-resolution photos, 1.5-minute interior drone video, 20-item virtual tour, floor plan, 6 aerial photos, 1.5-minute exterior aerial video, 1 aerial panoramic photo, and 1 aerial 360 photo.

Q: Are drone services included in the "Terra Firma" bundle?

A: No, the "Terra Firma" bundle is a ground-based service package that includes 20 high-resolution photos and a 20-item virtual tour. Drone services are not included in this bundle.

Q: What is the value of a virtual twilight photo shoot?

A: Virtual twilight photos add an atmospheric and romantic view of the property, enhancing its aesthetic appeal to potential buyers.

Q: What does a virtual tour provide that regular photos don't?

A: A virtual tour allows potential buyers to explore the property virtually, offering an immersive, online experience where they can move from spot to spot and look around.

Q: How are your aerial videos captured?

A: Our aerial videos are captured using a drone to provide a smooth, 1.5-minute or 2.5-minute overview of the property and its surroundings from an aerial perspective.

Q: Why choose an interior drone video service?

A: An interior drone video service offers buyers a dynamic and immersive view of the interior spaces of a property, enhancing the marketing appeal of the listing.

Q: What is the purpose of visual inspections using drones?

A: Visual inspections using drones let you see the condition of hard-to-reach high places, such as rooftops, in high resolution to ensure the property's condition is well documented.

Q: Is there an option to request twilight photos?

A: Yes, we offer professionally captured twilight photos that mimic the look of evening light to add a unique ambiance to property listings.

Q: What are the terms of your license agreement for the media you capture?

A: We retain ownership of all media captured on shoots, granting you a non-exclusive license for marketing purposes. The media may also be used in our portfolio unless requested in writing.

Q: What are the responsibilities of a client before a shoot?

A: Clients are responsible for ensuring that the property is ready, accessible, and compliant with legal and safety requirements, maintaining the lawn, parking vehicles appropriately, securing pets, and notifying neighbors of the shoot.

Q: How do you ensure privacy and data handling compliance?

A: We securely store all media until the final product is delivered. Data related to portfolio use content is retained longer, and we do not share raw media with clients.

Q: What should I do if I need a service not listed on your website?

A: Contact us directly to discuss your needs. We can evaluate and possibly accommodate special services like event photography or promotional media.

Q: Do you provide refunds for bookings?

A: Refunds are at our discretion and depend on the terms of cancellation, which may result in fees or the forfeiture of deposits for cancellations within 24 hours of a shoot.

Q: How do you handle natural disasters and cancellations?

A: Natural disasters are not considered cancellations; however, hostile neighbors may lead to rescheduling or cancellation.

Q: What is the delivery time for my completed photos and videos?

A: Delivery times vary based on service packages and any edits required. Typically, 24 hours.

Q: Are the aerial photos and videos produced by professionals certified by the FAA?

A: Yes, all our pilots are FAA part 107 certified to operate drones for commercial purposes.

Q: What is included in a floor plan service?

A: A floor plan service includes a detailed, professionally created layout of the interior spaces using AI, which helps potential buyers plan for furniture and work equipment placement.

Q: How can I schedule a video gimbal service?

A: You can schedule a video gimbal service to ensure a professional, shake-free video footage capture using a gimbal-mounted camera.

Q: How do I request a deletion of my media after the service?

A: Clients may request deletion of their media data once the final product is delivered, except for content that may be retained for portfolio purposes.